q̈-Desk is IT Service Management System allows communication between users of the system and technical support staff within the accredited institution of the system to receive communications and problems of all kinds and solve it electronically tight and provides a service to measure the level of technical support efficiency to improve the level of team service and also provide other services for comprehensive control of the technical support stores and assets within the institution E-mail, attention to the human element, managing personnel data and linking all those services in one system.