Job Description Deliver the product on time with high quality. Prepare technical and business training. Deliver service and support to end-users Interact with customers to provide and process information. Gather customer’s information and issues. Diagnose and resolve technical issues. Research required information using available resources. Follow standard processes and procedures. Verify system requirements (if needed). […]
Customer Support Engineer
Job Description : Provide Technical support for services and applications issues Troubleshooting, handling & resolving Incidents, following up with the senior team and with the customers, 24x7x365. Perform Root Cause Analysis and follow-up for permanent resolution of repetitive issues. Responding to inquiries from staff, administrators, service providers, etc. to provide technical assistance and support. Follow […]
